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Service update regarding COVID-19

During this period of self-isolation we are working hard to reduce the impact to the service we provide. 

We may experience times of high call volumes, please leave a message if safe to do so and we will call you back or call us again later. All our staff are working hard to ensure all calls and referrals are responded to within 24 hrs. We understand that your call is important, and we will endeavour to respond within the above time frame.

Our online referral remains active for individuals wishing to self-refer or professionals wishing to make third-party referrals.

If you are in immediate danger, please call 999.

Please note, this service is for individuals residing in Essex.  If you are not from the Essex area you will be directed to contact 0808 2000 247.

COMPASS is a single point of access funded by Essex County Council in partnership with the Office of Essex Police, Fire and Crime Commissioner to support victims of domestic abuse across Southend, Essex and Thurrock.

Compass is being delivered by a consortium of established domestic abuse support agencies which includes; Safe Steps, Changing Pathways and The Next Chapter. The aim is to provide a single point of access for callers to speak with a trained member of staff who will complete an assessment and ensure contact is made with the most appropriate support service. There is an easy to use online form for both the public and professionals wishing to make a referral.

The single point of access is not replacing any support services already provided in Essex by Safe Steps, Changing Pathways and The Next Chapter. Its function is to increase accessibility to ensure victims get the right support at the right time.

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